Refund and Returns Policy

1. General Policy

At ielvora, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order confirmation or receipt).

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (980) 546-7731. Provide the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label for domestic returns. For international returns, you are responsible for the return shipping cost unless the return is due to a defect or error on our part.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected. If the return meets the eligibility criteria, we will process the refund to the original payment method within 7 business days. A confirmation email will be sent once the refund is completed.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above and indicate that you prefer an exchange. We will ship the replacement item after receiving the original product, subject to availability.

5. Refund Exceptions

Refunds will not be issued for:

• Shipping charges, unless the return is a result of our error.
• Items returned after the 30‑day period.
• Products that do not meet the eligibility requirements outlined in Section 2.

6. User Responsibilities

Customers are responsible for:

• Providing accurate contact information.
• Ensuring the returned package is securely packaged to prevent damage during transit.
• Retaining proof of shipment until the return is fully processed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

8. Contact Information

If you have any questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1 (980) 546-7731
• Mailing Address: 8467 South 22nd Drive, Charlotte, North Carolina 28216, United States